App and account help
Contact us about sign-in difficulties, app errors or help using MediTrust360.
hello@meditrust360.com →Here to help
MediTrust360 support
Get help with our Android and iOS apps, account access and connected healthcare services.
Privacy and security
Contact our trust team about personal information, privacy requests or suspected unauthorised access.
security@meditrust360.com →Help us understand the issue
In your email, include:
- A brief description of the problem and the steps that led to it.
- Your device model, Android or iOS version, and app version if available.
- The error message and approximately when it happened.
- Your healthcare provider’s name if they arranged your access.
Do not include passwords, verification codes or medical records. If you attach a screenshot, hide personal and health information first.
Accounts and health records
If your account is provided by a hospital or clinic, its support team can help confirm your access and patient details. Contact your care provider about appointments, prescriptions or corrections to clinical records.
To request account deletion, follow the steps in our privacy policy. Removing the app from your device does not delete your account.
Mercado Connect Ltd.
Support for your MediTrust360 experience
This support channel handles app and service enquiries. For medical advice, contact your healthcare provider. For an emergency, contact your local emergency service.